online banking login

Mobile Banking App

Android App on Google Play App available on the iphone app store App available on the ipad app store

ISB mobile banking appWhat is Iowa Savings Bank Mobile App?

Iowa Savings Bank is a secure mobile banking application available for the iPhone, iPad and Android powered phones. With the Iowa Savings Bank App you can check balances, make a deposit, view transaction history, view statements, transfer funds, pay bills, receive security alerts and locate ATMs and branches. Tablets are not supported at this time.

Core Features

  • Picture Bill Pay: pay your bills by simply taking a photo of the actual bill.
  • Picture deposit: Make a deposit by simply taking a photo of your check.
  • Check Balances: View balances from...
    • Checking – see the checks that have cleared your account.
    • Savings
    • Loans
    • CDs
  • Loan Payments: Make a loan payment from your mobile device.
  • Secure Access: Access your account with a 4-digit pin or fingerprint.

Is it secure?

Yes, the Mobile Banking service utilizes advanced 256-bit encryption. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. Your username, password and PIN should not be shared with anyone else.  ISB will never contact you via email or phone requesting your Username or Mobile App Password.  If you are contacted by someone, please contact us immediately.

How do I get the app?

Search for Iowa Savings Bank in the iTunes App Store for apple devices or Google Play for android devices. A link is also available on the website.

How much does the app cost?

ISB Mobile Banking app is a free service that we offer to our customers. However, your phone carrier may charge you for text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Which wireless carriers are supported?

We support all the popular US wireless phone carriers.

Do I need a text message or data plan?

Yes, a text messaging and/or data plan is typically needed. Please check with your wireless carrier for more information. A wireless internet connection can be used.

How do I register?

After downloading the app click on New Mobile User? Tap to Register. Click Show Terms and Conditions to read Accept the terms and conditions.

You will need:

  • your account number
  • the last 4 digits of your social security number
  • your Date of Birth

What is the criteria for the username?

Usernames can be a minimum of 6 characters and a maximum of 20 characters and can only include alpha and numeric characters.

What is the criteria for the password?

  • Passwords must be at least 8 characters
  • Include at least 1 number
  • Include at least 1 uppercase letter
  • Include at least 1 lower case letter
  • Include at least 1 special character (!@#$%^&*=-+(){}[]|;:,./?)

Can multiple users access the app on the same phone or iPad?

Yes, but you will need to use your username and password to sign in.  The PIN, Touch ID or Auto Login will not work with multiple users on the same device.

I am a joint owner on an account will I have my own password?

Yes.  Enter the account number you are a joint owner on and enter your personal information.  If you are a primary account holder on an ISB account and a joint owner on other ISB accounts, you will only need to register the account number you are primary on.

I have multiple accounts at ISB, do I need to register all accounts?

No.  Please register one account that you are the primary account holder.  You will be able to see all other accounts that you are joint or primary on.

What is Touch ID™?

Touch ID™allows you to utilize your fingerprint for authentication instead of using your User ID and password or PIN on qualified devices.

What is a PIN?

A PIN is a 4 digit personal identification number that you create to access your account without having to enter your User ID and password. Go to “Settings” to configure.

How do I disable my ISB Mobile App?

Contact your local office or call 712.792.9772 to remove the device from Mobile App access.

What if my device is lost or stolen?

While account information is not stored on your device, please contact your Iowa Savings Bank branch or call 712-792-9772. We will delete the device from the Mobile App access.  If you find your mobile device later, you can re-enroll the same mobile number. 

Can I safely recycle or dispose of my device if it has Mobile Banking on it?

Although your information is not stored on your mobile device, we recommend you delete the Mobile Banking application, as well as clear any browser history from the device before recycling or disposing. You should also notify us and we will remove the device from your authenticated devices.

If I get a new mobile device what do I need to do?

Download the application to your new device.

Can the same user access the App be used on multiple mobile devices?

Yes–you will be asked to enter the last 4 digits of your social security number when you register a new device.

What if I have forgotten my username or password?  How can I retrieve it?

iPhone and Android users can select the “Help” icon at the login screen. Select the appropriate action and follow the necessary steps to retrieve the forgotten credentials.  iPad users can select “More Info” and then select “User Help”.

How do I change my Mobile App settings?

Select Settings–From here you can....

  • Select your primary account
  • Select how many transactions to display
  • Hide accounts you do not want to view
  • Assign a nickname to an account
  • Select Auto Login 
  • Select PIN Login

Which account types will I be able to see?

You will be able to see checking accounts, savings accounts, loans, and certificates of deposit.  You must be an owner on the accounts.

Can I transfer funds through Mobile App?

Yes, you can transfer funds between accounts for which you are an owner.

Do I need to have your internet banking service to use your mobile banking app?

No–You do not need to have the internet banking service to use the mobile banking app.  You sign up for the service using your phone or iPad.

If I am an Internet Banking customer will my user code and password automatically work on Mobile Banking?

No.  Mobile Banking and Internet Banking are separate.  A username and password must be set up on the mobile application.  If you change your username or password on the mobile app, this information does not change on your internet banking service.

How current are the balances displayed?

Transfers posted via our Mobile App will be included in the current balance of your account.

How many transactions are available in history to view?

60 transactions are available to view.

How late in the evening can I make a transfer for the funds to be processed the same day?

You can make transfers for the current business day up until we start our end of day processing, which is normally 7PM.

I am receiving an error message “null” or “201”, what does this mean?

Try again in a few minutes.  If the issue reoccurs, please contact your office for assistance.

Can I pay bills through Mobile App?

Yes, bill payment is available through our Mobile Apps. You can take a photo of the bill you wish to pay or set up the bill payment information manually. If a recurring bill you will not be required to take a picture or reenter the bill payment information.

Can I create Payees through Mobile App or must I take a photo?

Yes–you can create Payees.

After I submit the bill payment how long does it take to reach the payee?

You can expect payment within 3-5 days unless you choose expedited payments

What is the cutoff time for bill payments?

Our current cutoff time is 3:00 p.m.

Must I do a special enrollment for making deposits?

When you make your first deposit, an agreement will be displayed that you will need to accept prior to making a deposit.

What kind of checks can I deposit using the Mobile App Deposit?

Personal and business checks payable to you.  Checks must be drawn on a bank in the U.S.

How should the check be endorsed?

All payees must sign on the back of the check.  Under the signatures, included “Mobile Deposit Only  -  Iowa Savings Bank”.

What do I need to do with the check after I submitted the deposit thru mobile banking?

The following business day, you should verify that your account was credited for the deposit amount. Securely store each original check for 30 days and mark the front of the item “Mobile Deposit”.  Shred the check within 90 days.

What is the cutoff time for deposits?

Our current cutoff time for remote deposits is 3:00 p.m.

Can I make a deposit to my savings as well as my checking?

Yes–mobile remote deposits can be made to a checking or savings account
.